We all know a healthy heart is central to our overall good health. And that if the heart isn’t working as well as it should, that means the blood isn’t pumping very well and the vital organs - including our brains - can’t perform at their best. Longer term, neglect your heart health and you’re at risk of various diseases including heart disease, stroke and death. (Sorry for the mood killer).
Indeed, the two most vital organs in the human body are the heart and the brain, and the same goes for organisations.
Every company has a brain and a heart. Your company’s brain is made up of your processes, systems, governance, products and procedures. In most organisations, this is where you’ll spend the majority of your time, money and effort.
The heart of your organisation - that’s your behaviours, relationships, your communications, leadership and culture - is all too often neglected. Organisations are suffering from heart failure due to neglect and as a result are, at best, not thriving and, at worst, dying.
The evidence is clear - Deloitte says that by focusing on your organisation’s heart, you’ll become EIGHT times more successful. Companies with a ‘soul’ see an ROI of 1026%. They experience much higher engagement and retention, better customer service and long-term profitability.
By focusing on the heart of your organisation, the brain and all its components work far more effectively and efficiently - its impact is a game changer.
So next time you’re trying to improve the ‘brain’ of your business, ask yourself whether you should be looking at the heart instead.
Is it that you need a new process, or do you need to look at behaviours?
Do you really need a new system, or do you need to communicate better within the business?
Neglect the heart of your business at your peril - become 8 xs more successful instead. Get in touch with us to get started.

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